Cashless payment and telemetry company Nayax announced the launch of a new ecommerce website at shop.nayax.com, according to a press release.
Nayax said its ecommerce site is available to all unattended verticals, including vending and pulse-based segments such as laundromats, amusements and car washes, among others.
The website is designed to guide customers through the shopping process, ensuring they choose the correct devices and cables for their machines regardless of industry. In cases in which there are questions, Nayax explained, customers will be able to reach out to a consultant to receive guidance as to which products are right for them.
The Nayax ecommerce site will be available in the U.S. market first; support for other countries is expected to roll out later this year.
Nayax said it has invested months in streamlining and automating the onboarding and Know Your Customer processes to enable quick and easy acceptance of customers.
Additionally, such online services as Nayax University, smart tips in the Nayaxvend management suite and chat tools give users access to an extensive knowledge base, walking them through the steps needed to begin using Nayax’s products immediately upon receipt.
At the same time, the company said, these resources provide a wealth of information that customers can access at their convenience to learn more about how to get the most out of the Nayax features.
Nayax added that it continues to enhance live customer support with ongoing webinar sessions, live chats and extended customer support hours across its local offices.
“In recognizing that our customers exist in a 24/7 world, it’s exciting to offer a 24/7 automated environment for support and purchasing Nayax’s solutions,” said Nayax chief executive Yair Nechmad. “Being able to reach our customers at any time of the day or night ensures minimal downtime, while expanding growth opportunities.”
Nechmad said Nayax is the first payment provider to deliver an “all-inclusive 24/7 solution.”
