Decorum Vending completed an upgrade of 630 vending machines to Cantaloupe card readers. The deployment includes Cantaloupe’s P66 contactless payment device and its P100 digital screen card reader, which accepts contactless and contact payments.
As a result of the upgrade, Decorum Vending — a company with most of its machines in train stations and other travel sectors throughout the United Kingdom — will use Cantaloupe’s cashless payment solutions exclusively. The new card readers integrate with Decorum’s vending management system (VMS) and help the company enhance overall operational efficiency.
“Decorum’s confidence in Cantaloupe’s products and services underscores our commitment to expanding and supporting our international clients in the UK, building trust outside of our core North American market,” said Jeff Dumbrell, chief revenue officer of Cantaloupe Inc.
For Decorum Vending, a key feature of the Cantaloupe solution was the ease of integration with Televend and Vendo machines, according to the company, which has enabled Decorum to manage machine performance, track basket sales and drive convenience on their routes. The reliability of Cantaloupe’s system helps Decorum maintain continuous service — an essential feature for customer retention and satisfaction. On average, a U.K. route traveler has three minutes to complete a purchase at a train station or transit hub, so payment system speed and efficiency are important. Also, Cantaloupe’s technology supports basket vends, which allow customers to purchase multiple items in one transaction.
Settlement times for Decorum Vending also have improved since switching to the Cantaloupe system, enhancing operational efficiency and financial management. The cashless devices simplify the refund process, allowing for single-item refunds within a basket transaction. This feature, combined with better performance tracking of each vending machine, enhances customer service and operational transparency, according to the company.
"Partnering with Cantaloupe not only streamlined our operations but also significantly enhanced our bottom line,” noted Declan Sewell, managing director with Decorum Vending. “The seamless integration and reliability of Cantaloupe’s systems made everything just work effortlessly. Another major factor was the supportive relationship we've developed with the Cantaloupe team. It's not just about the financial savings — it's about partnering with a service provider who genuinely enhances our operations and makes doing business a pleasure.”
