Self-Serve Restaurant Being Sued For Not Being Accessible To The Visually Impaired

Eatsa, a restaurant in San Francisco, CA, known for using self-serve technology from ordering via tablet and mobile app to pick up using cubbies with display names, is being sued by Disability Right Advocates reports tech news and analysis site Recode. At the heart of the issue is that while technology and add-on features that allow touchscreens and self-service systems to be usable for blind and low-vision customers is available, it is not usable at Eatsa. 

Editor's insight: Eatsa made headlines because of its unusual food ordering and delivering, virtually human free. It was taking the micro market and vending machine concepts into a new arena. This lawsuit reminds us that being accessible is also necessary. Most micro market kiosks and vending machines have features that allows them to be used by the visually impaired. Operators need to ensure they do and the technology is easily accessible.