This webinar was originally held on September 17, 2024 and is now available for on demand viewing.
Duration: 1 hour
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Summary
No other channel in the convenience services industry was impacted by the pandemic as much as office coffee service (OCS). This Automatic Merchandiser/VendingMarketWatch.com webinar will be looking at the latest “State of the OCS industry” report.
Our survey looks at 2023 data collected from operators around the country. We will focus on some of the core numbers, but also on some clear trends that are emerging, and the important steps that operators are taking to succeed.
- Sustainable products – critically important?
- Pantry service and micro markets are now embraced by OCS. Is it a good fit?
- Is private label use growing?
- Higher-end water systems and ice machines
- Growth of bean-to-cup brewers
- Are pods gaining ground?
- Is drip coffee still relevant?
- The trend toward locally sourced products – especially boutique coffees
- Increased interest in espresso and specialty coffee
- The impact of industry consolidation
- How OCS operators are selling coffee service in today’s market
- Importance of online ordering
- Key industry trends
- Growth of cold brew
- Sustainable Coffee and other environmental issues
- Formulas for OCS success in 2025
Be sure to join us. See you there!
Speakers
Judson Kleinman – Corporate Essentials, New York
With over 28 years of experience, successfully navigating his company through the challenging New York City business climate, Judson is regarded as an industry visionary and thought leader.
As the Founder and CEO of Corporate Essentials, his mission is to help clients fuel a positive culture with his company’s products and services, enabling their employees to work happy.
Judson’s team is passionate about assisting clients, in making safe and smart adjustments, or complete transformations, within snack, coffee, and food programs. Corporate Essentials leverages decades of experience utilizing the latest technology and to support client needs.
Arthur Siller – Evergreen Refreshments, Seattle
Arthur Siller is SVP of Operations for Evergreen Refreshments, the largest provider of company refreshment solutions in the Pacific Northwest. Evergreen Refreshments services include micro-markets, office coffee and water service, full-line vending, pantry services, as well as two full-line catering companies.
Arthur’s career in the convenience services industry began in 2012 as an Account Executive for Gourmet Coffee Service, a leading provider of office refreshment services in Southern California. From there, he moved to Seattle in 2017 to continue his career in the industry with Evergreen Refreshments, where he quickly learned the operational side of the business, and would soon oversee the company at a high-level. Today, he is responsible for setting the overall operational direction of the company and ensuring alignment with long-term strategic goals.
Kimberly Lenz
Director of Sales
Associated Services Company
Kimberly Lenz, the director of sales and procurement at Associated Services Company, spearheaded the launch of their pantry division almost 10 years ago. She has brought her passion for healthy snacks and superior customer service to Associated, leading their sales team and driving their growth through innovation and service in the San Francisco Bay Area.
Linda Saldana
CEO
Seventh Wave Refreshments
Linda Saldana has spent over two decades immersed in the convenience services industry, where her journey began as a coffee sales rep at Southern Refreshment Services. With a natural affinity for the business, Linda quickly made her mark, generating over $22 million in coffee, vending, micro market and pantry sales, over 11 years. Despite her success, she realized that her true passion wasn’t just about the products—it was about the people behind them. This revelation inspired her to channel her energy and the relationships she cultivated into creating Seventh Wave Refreshments.
Now serving as CEO, she leads the company with a mission to bring joy to the workplace, making a meaningful impact every day. Building on this success, Linda recently spearheaded the launch of Galia Coffee Company, a bold new brand that aims to redefine the coffee experience. Galia Coffee embodies her commitment to quality, innovation, and the passion that drives her to keep evolving in the industry.
Moderator: Bob Tullio
Contributing Editor, Automatic Merchandiser/VendingMarketWatch.com
Tullio B2B
Bob Tullio is a content specialist, speaker, sales trainer, consultant and contributing editor of Automatic Merchandiser/VendingMarketWatch.com. He advises entrepreneurs on how to build a successful business from the ground up and specializes in helping suppliers connect with operators in the convenience services industry – coffee service, vending, micro markets and pantry service specifically.
Subscribe to Automatic Merchandiser's new podcast, Vending & OCS Nation, hosted by Tullio and designed to make your business more profitable.
For more information on the services that Tullio offers to operators and suppliers, visit www.tulliob2b.com or contact him at [email protected].
Linda Becker
Editor-in-Chief,
Automatic Merchandiser/VendingMarketWatch.com
Linda Becker is editor-in-chief of Automatic Merchandiser and VendingMarketWatch.com. She has more than 20 years of experience in B2B publishing, writing, editing and producing content for magazines, websites, webinars, podcasts, newsletters and eBooks, primarily for manufacturing and process engineering audiences. She has developed and hosted conference programming for several tradeshows and conferences. Since Automatic Merchandiser and VendingMarketWatch.com, she has developed a new appreciation for the convenience services industry and the essential role it plays.
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