Phoenix, AZ – September 10, 2015 – Vendrox, announces the launch of VendHelp, an inexpensive, innovative customer service solution for vending machines that doesn’t use a live phone representative, web site, or custom app. VendHelp is a friendly "chatbot" that provides automated support via texting, email, Whatsapp, and Telegram. VendHelp makes it easy for customers and vending locations to process refunds, report issues, and submit other requests.
Here's how it works:
1) A customer texts a vending machine ID to a support phone number
2) Software converses with the customer like a person would
3) Customer responses are immediately forwarded to the vending contacts associated with that vending machine
Why texting? Because everyone texts! Texting capability is available on almost every mobile device and 98% of texts are opened and viewed.
The VendHelp solution is completely customizable by the vending company: including the conversation text, user experience, and support contact information that the customer contacts. This makes VendHelp great for entering new customer markets and generating additional sales via upselling and providing active vs. passive promotions.
Vendrox is a strategic partner of Bitzki, a platform developed over a two year period that makes it simpler and quicker to create conversation bots that work everywhere. Vendrox is also currently accepting applications for VendHelp reseller partners.
For more information and to schedule a demo, visit www.vendrox.com.
About Vendrox
Vendrox created VendHelp because “vending rocks and so do your customers”.
For more information and to schedule a demo, visit www.vendrox.com.
